Below are additional questions on who DRP is and how debts are handled. If you do not find an answer to your question here, please visit Contact Us or call one of our representatives at 800-385-4574 for more information.
DRP in its collection space works on behalf of a number of different creditors. We work with clients from many industries including:
If you have been contacted by one of our representatives, it is because we have received information that potentially links you to a debt we have been contracted to collect. If you believe we are contacting you in error or you would like to stop receiving calls, please let us know via our contact form. If you have questions or would like to speak about your debt further, you may call us directly at (800-385-4574) Monday-Saturday from 8:00 a.m. to 8:45 p.m. CST.
DRP is contracted by creditors and in some instances debt purchasers. If we are contacting you regarding a debt it is because we have been contracted to do so. If you believe we are contacting you in error, please let us know
We do not want you to pay any amount that you do not owe. Give us a call (800-385-4574) and one of our representatives can help you. It may take a little bit of time to figure it out but by working together we should be able to come up with a resolution. Please keep in mind that many contracts have provisions for additional fees and charges when an account goes into collections or charges off.
Sometimes, the debt may be legitimate but you do not recognize it because the company you owe the debt to has gone through a name change or has been acquired by a larger company. In these cases, the debt is still legitimate. However, if you still believe the debt we have contacted you about is not yours, our representatives can help. If you have questions or would like to dispute your debt, please contact us online via our contact form or call (800-385-4574) for help. It may help to send us any documentation you have by email or mail.
Our main objective is to help you with your debt and take a step toward having more control of your financial future. We do not require that you pay off the debt all at once, nor do we want you to pay more than you can afford at any one time. At your request, one of our representatives can create a reasonable payment plan for you. You may also make partial payments to your account online, at your convenience, via our Make a Payment page.
While possible in some instances, paying off a debt with a credit card is generally not considered a good idea. The debt won’t disappear if you pay with credit; you are essentially transferring the debt to another account. We try to make it as easy as possible to make a payment which is why we offer both debit and credit card processing through our online portal. If needed we can even work with you to create a payment plan. For more information, contact one of our representatives at (800-385-4574). Please note that not all creditors allow a debt to be paid via a Credit Card, however will allow the use of a Debt Card.
If you owe money to a creditor, it is your responsibility to pay it. There are negative consequences for choosing not to pay a debt that’s fallen into collections. Ignoring a debt may impact your credit score, make your debt liable to change hands with different agencies and potentially accrue more interest and fees. If you refuse to pay your debts long enough, it may leave the creditor (DRP does not file suit for outstanding debts) with no other choice than to take legal action, leading to potential additional costs. At DRP, we try to make paying your debt as easy as possible. We offer multiple ways to pay online or via phone at (800-385-4574). If you are in financial trouble and need help managing your payments, give us a call today to speak with a representative about your options.
Generally, Debt Collection calls are exempted from the restrictions of the National Do Not Call list (DNC), administered by the Federal Trade Commission (FTC). For more information related to the National DNC, visit the FTC website. If you would like our office to stop calling you, please let us know
In order to ensure that we are speaking with the intended recipient of a debt collection call, to ensure no third party disclosure, and for security purposes, debt collectors attempt to verify certain pieces of information as it pertains to the debt/consumer. This information may be full name, address, last four of SSN, Date of Birth, or other specific information which confirms that we are in fact speaking with the correct party. Many clients/creditors have very specific rules for validating that debt collectors are speaking with the correct party, which must be adhered to.
Receiving numerous calls from a collection agency can be overwhelming and frustrating. While it can be tempting to just ignore the calls so that you don’t have to deal with the debt collector (link to Smart Solutions for Dealing with Debt Collectors), this can cause bigger problems for you down the road. The good news is that there are simple and effective things you can do to get a collection agency to stop contacting you. Whether you are receiving calls in error for a debt you do not owe or would simply rather resolve your debt issues in another fashion, every consumer has the right to stop collection calls.
If you believe that the debt in question is not yours, in most cases you simply need to notify the collection agency. The debt collectors are just trying to do their job, and continuing to call a person that is not linked to the debt they are trying to collect will benefit no one. Sometimes this can be done over the phone, but if you are greeted by an automatic menu system it can be difficult to get in touch with the right person. The Consumer Financial Protection Bureau recommends that you write a letter to the agency explaining the error and provide any evidence you have that the debt is not yours. Using this method will give you a dated record of the request, should any problems arise in the future.
It is your right, as outlined in the FDCPA, to choose how a collection agency contacts you. Whether you prefer to be contacted by phone, written communication, or both, collectors must comply with your request. As mentioned above, the easiest way to do this is to ask the agency to stop calling you next time they attempt to get in touch. Sometimes collectors will even offer an online form (link to online form with stop calls option selected) to help expedite the process. If you still receive calls after requesting for them to stop, it may be necessary to send a formal cease and desist letter. Once received, the collection agency should only contact you to:
When asked about “what collection agencies do?” most people think of the debt collector that has been trying to contact them about some unresolved debt. What people don’t realize is that there are two, very distinct, business models in the collections industry which go about collecting delinquent accounts in different ways.
In short, a debt collector is simply a person trying to collect an outstanding balance. In most cases they work for a third party collection agency, however, they can be from the original creditor as well. The Fair Debt Collection Practices Act (FDCPA) currently only covers third party collection agencies.
Essentially, collection agencies offer a service to businesses that allow creditors to outsource collections to a third party. When accounts become delinquent (in many cases 60 or more days late) creditors may contract with a collection agency to pursue payment. What’s important to note in this scenario is that the collection agencies do not own the debt. The amount owed by the consumer is still owned and controlled by the original creditor. In this situation, the collection agency works as a middleman between the consumer and the creditor in exchange for a percentage of the amount collected. A large majority of collection agencies operate this way, meaning that they are compensated only when they are able to successfully collect on an account.
When the original creditor decides they no longer want to own the account they sell the debt. In this scenario, the creditor will put together a “package” of delinquent accounts and sell it to a “debt buyer”. The advantage of purchasing these hard-to-collect debts for the buyer is that they have claim to all the money they can recover and are no longer required to involve the creditor in what settlement to offer. After obtaining ownership of the debt, the debt buyer may try to collect on the account themselves or they might hire a collection agency on commission to complete the work as described above.
According to the FDCPA, there are number of different protocols an agency must follow when dealing with a consumer’s debt. We’ve written a brief overview of the laws below and you can find more detailed information on the Federal Trade Commission’s (FTC) website or on the Consumer Financial Protection Bureau’s website
Debt collectors may not contact the consumer at any “unusual time”. The appropriate time for calling someone who owes a debt has been defined as any time between 8:00am and 9:00pm. Any contact outside this time frame can be considered a violation of the FDCPA.
Collection agencies are not allowed to contact you at work if they have been notified that your employer does not approve of personal calls to your work number.
Debt collectors are only allowed to discuss your debt with you, your spouse in some states, your attorney, and consumer reporting agencies.
If you would like the collection agency to stop contacting you, you may formally request this in writing. Once this is done they may only contact you to tell you that they will stop communication and may use other methods to collect your debt.
Debt collectors may not threaten violence in any form including property damage, physical harm or defamation.
Use of obscene language and profanities is strictly prohibited when attempting to collect a debt.
Collection agencies may not publicize the identities of consumers who will not pay their debts.
Debt collectors may not annoy or harass consumers with continuous and persistent phone calls.
Agencies should not threaten to advertise selling your debt in order to convince you to make a payment.
Debt collectors cannot falsify information or present themselves in a way that is deceptive including making false claims about the amount of the debt, who they work for, or what they will do if you do not pay the debt.
If requested in writing within the first 30 days after being contacted by a debt collector, a collection agency must provide written verification to validate your debt including the amount owed and information about the original creditor.