FAQ

DEBT COLLECTION FREQUENTLY ASKED QUESTIONS

Below are additional questions on who DRP is and how debts are handled. If you do not find an answer to your question here, please visit Contact Us or call one of our representatives at 800-385-4574 for more information.


DRP in its collection space works on behalf of a number of different creditors. We work with clients from many industries including:

If you have been contacted by one of our representatives, it is because we have received information that potentially links you to a debt we have been contracted to collect. If you believe we are contacting you in error or you would like to stop receiving calls, please let us know via our contact form. If you have questions or would like to speak about your debt further, you may call us directly at (800-385-4574) Monday-Saturday from 8:00 a.m. to 8:45 p.m. CST.

DRP is contracted by creditors and in some instances debt purchasers. If we are contacting you regarding a debt it is because we have been contracted to do so. If you believe we are contacting you in error, please let us know

We do not want you to pay any amount that you do not owe. Give us a call (800-385-4574) and one of our representatives can help you. It may take a little bit of time to figure it out but by working together we should be able to come up with a resolution. Please keep in mind that many contracts have provisions for additional fees and charges when an account goes into collections or charges off.

Sometimes, the debt may be legitimate but you do not recognize it because the company you owe the debt to has gone through a name change or has been acquired by a larger company. In these cases, the debt is still legitimate. However, if you still believe the debt we have contacted you about is not yours, our representatives can help. If you have questions or would like to dispute your debt, please contact us online via our contact form or call (800-385-4574) for help. It may help to send us any documentation you have by email or mail.

Our main objective is to help you with your debt and take a step toward having more control of your financial future. We do not require that you pay off the debt all at once, nor do we want you to pay more than you can afford at any one time. At your request, one of our representatives can create a reasonable payment plan for you. You may also make partial payments to your account online, at your convenience, via our Make a Payment page.

While possible in some instances, paying off a debt with a credit card is generally not considered a good idea. The debt won’t disappear if you pay with credit; you are essentially transferring the debt to another account. We try to make it as easy as possible to make a payment which is why we offer both debit and credit card processing through our online portal. If needed we can even work with you to create a payment plan. For more information, contact one of our representatives at (800-385-4574). Please note that not all creditors allow a debt to be paid via a Credit Card, however will allow the use of a Debt Card.

If you owe money to a creditor, it is your responsibility to pay it. There are negative consequences for choosing not to pay a debt that’s fallen into collections. Ignoring a debt may impact your credit score, make your debt liable to change hands with different agencies and potentially accrue more interest and fees. If you refuse to pay your debts long enough, it may leave the creditor (DRP does not file suit for outstanding debts) with no other choice than to take legal action, leading to potential additional costs. At DRP, we try to make paying your debt as easy as possible. We offer multiple ways to pay online or via phone at (800-385-4574). If you are in financial trouble and need help managing your payments, give us a call today to speak with a representative about your options.

Generally, Debt Collection calls are exempted from the restrictions of the National Do Not Call list (DNC), administered by the Federal Trade Commission (FTC). For more information related to the National DNC, visit the FTC website. If you would like our office to stop calling you, please let us know

In order to ensure that we are speaking with the intended recipient of a debt collection call, to ensure no third party disclosure, and for security purposes, debt collectors attempt to verify certain pieces of information as it pertains to the debt/consumer. This information may be full name, address, last four of SSN, Date of Birth, or other specific information which confirms that we are in fact speaking with the correct party. Many clients/creditors have very specific rules for validating that debt collectors are speaking with the correct party, which must be adhered to.